The Molenbergnatie group is a leading, innovative and trustworthy partner in end-to-end supply chain management of soft commodities.
Since its foundation in 1867, Molenbergnatie has grown into the world’s leading supply chain management company for coffee, cocoa and other soft commodities such as rice, dairy and nuts. With headquarters in Antwerp, Molenbergnatie has expanded to Barcelona (Spain). Molenbergnatie offers a complete logistics service package, handled by professionally trained staff. Our variety of services includes forwarding, processing, customs declaration, warehousing and distribution.
Next to passion, responsibility and integrity are fundamental corporate values. Therefore, we continuously invest in our staff by creating a working environment where everybody feels at ease and employees are trained to stay ahead of the league.
Do you want to be part of this?
Customer Service Representative / Junior Account Management
Do you feel at home in the Port of Antwerp and share our passion for the world of soft commodities? Are you a problem solver who not only strives to provide a complete warehousing service for your clients but also enjoys proactively maintaining and expanding customer relationships?
As a Customer Service Representative / Junior Account Manager at Molenbergnatie, you will have a dual role where you are both operationally responsible for the export and warehousing services for our clients and their soft commodity products (coffee, cocoa, soy, rice, bulgur, nuts, and dried fruits) and actively manage the account management for your assigned customer portfolio. You will do this from one of our offices in the port area of Antwerp.
Your Responsibilities:
Operational Tasks - Customer Service:
Managing inbound and outbound goods flows 🌍️ in communication with agents, shipping companies, and transporters.
Daily contact with customers, agents, and shipping lines regarding all actions taken, always via email 📧 or phone 📱.
Monitoring stock, registering, and confirming purchases and sales by the customer.
Preparing certificates and simple customs documents, as well as placing orders for specialized documentation.
Providing unloading instructions and additional sampling tasks to the customer service support team.
Invoicing and document management are also on your to-do list.
Account Management Tasks (After Gaining Experience or Completing On-the-Job Training):
Acting as the commercial point of contact for the customer, including periodic customer meetings and regular communication.
Working towards expanding more or new business opportunities with existing clients.
Developing and implementing rates and managing annual rate negotiations.
Handling and following up on complaints and disputes.
Important
The position in this vacancy is a critical position in the context of the Maritime Security Act of 1 January 2023. Persons who will be employed in this critical position are subject to a mandatory safety verification prior to performing the role.
The security verification is carried out by the Federal Police, State Security and the military intelligence service ADIV - and paid for by the (future) employer.
A positive safety advice is mandatory before starting in the position. If you refuse a security verification, you will no longer be eligible to serve in this critical position.
What does Molenbergnatie expect from you?
Thanks to your previous experience, you are familiar with the workings of customer service in the logistics sector.
You bring a touch of commercial flair 🤝 to the table.
You speak Dutch well and are fluent in English.
What, how, and when? You can organize diverse tasks effectively and maintain an overview.
With your excellent communication skills, you enjoy working with and for the customer.
With a healthy dose of confidence and assertiveness, you know how to maintain high service standards.
You have a proactive and solution-oriented mindset.
You can quickly switch between operational and commercial tasks.
You know how to align internal and external partners effectively.
What can Molenbergnatie offer you?
Stable company with a long, interesting history
A workplace with innovation and the latest new technologies
Training courses, team building, and seasonal presents 🎁
A competitive salary package with the option of a lease bike or lease car through wage exchange
Ability to work 2 days a week from your home office 🏡
